Customer Complaints

We want our customers to be satisfied, but we recognise that there may be situations where you are not fully content with our services. We ask that you first contact us by telephone at +47 22 39 83 70 so that we can attempt to assist you with a quick resolution. If the matter cannot be resolved easily, we kindly request that you contact us in writing and provide a detailed explanation of what has occurred, what you are dissatisfied with, and what you wish to achieve with your complaint. It is important that you include all relevant documentation.

Your written complaint should be sent via secure message in the online bank. If you prefer to send a written letter, it may be sent to the following address:
Maritime & Merchant Bank ASA, attn: Customer Service, P.O. Box 1494 Vika, 0116 Oslo, Norway.

When we have received your complaint, you will receive a written confirmation, along with an indication of the expected processing time. All formal complaints are answered in writing by the Bank, and all decisions will be explained.

If you, as a customer, disagree with the Bank’s assessment of the complaint, you may refer the matter to the Norwegian Financial Services Complaints Board (Finansklagenemnda). The Complaints Board is an independent body that handles disputes between financial institutions and customers.